Employment

Jen Navarez of Baltimore Maryland

"Paul and every member of his shop deserve an A+ in customer service. They are always courteous and professional. His mechanics are thorough and will leave no stone unturned to find the source of a problem and remedy it. I'll be taking my jeep there as long as I have her."

Linda Siegman of Baltimore Maryland

"Thank you and the staff at A1 Auto Three Brothers Car Repair for an outstanding vehicle service experience. I was immediately put at ease by the prompt and courteous reply to my online request for a service appointment. I listed several items to be covered and your willingness to discuss each of them with me, at length, (and the fact that you actually listened) set the benchmark far and above any previous experience I have had at the dealer or other advertised place. Calling me frequently with updates was very much appreciated, and the fact that you would not proceed with any additional work without my approval is a very appealing quality of well-conducted business. I am very much looking forward to the next time I have to have my car in for service because I know that the best work will be done in the most timely manner on that which is most necessary."

Jessica Marso of Baltimore Maryland

"Dear Paul, Thank you so much for helping me deal with my situation. My Jeep was towed to your shop after it overheated on 695. It is a blessing it died where it did because I google searched nearby repair shops and I am truly blessed that your shop was the closest. I know I would not have had as great of an experience at any other shop. I appreciate your honesty and sense of humor more than you'll ever know. Your shop is top notch! Your staff is knowledgeable and skillful and I enjoyed working with you all. Thank you for being patient with me and for helping me sort out my problem. You told me your shop only fixes something once and this really resonates with me not only because it's a strong statement but I feel confident that kind of mentality should be adopted by every service shop. It can be intimidating, as a women, to visit an auto shop, but NOT at your shop! I felt right at home! Thank you for being so accommodating! Thank you for affording me time and money! I can't thank you enough for looking out for me as if I were family. I will recommend you and your shop to everyone!"

Daniel Sprague of Nashville Tennessee

"I'm not the type of person that normally writes reviews. However, this trip deserved one. I was passing through Baltimore on the way back to Nashville, TN, when all of a sudden my brakes on my '65 Mustang gave out. AAA recommended this shop, so I sent my car there, and they were fantastic. A lot of shops won't work on cars this old -- but Paul, Dan, Steve, and Nick were very knowledgeable and able to solve the problem with the utmost care for the vehicle, and for quality, and time, and get me back on the road. I'D TRUST ANY CAR WITH THEM."

Al Schipper of Battle Creek Michigan

"Recently you recieved a Buick Regal into your buisness that had problems with its brakes. The owner of the vehicle is Beverly Kelley, Chaplain here at our hospital. She and her daughter Robin had just dropped off a father and his daughter Erin at the McElderly House on McElderly Street as Erin is scheduled for an organ transplant at Johns Hopkins in the next couple of weeks. When they began their return trip to Michigan they discovered that their car had serious problems with its brakes. After making several calls to other auto repair shops Beverly called you and new quickly that your business was where she wanted her car to be towed. I want to recognize you and your employees for the outstanding care and service-above and beyond-that they received from you. Another story could possibly have been told as the two ladies were in an unfamiliar place completely vulnerable to a necessary repair to their car in order to make a safe return trip. You took them 'under your wing' and provided them care and attention as if they were family. In addition, the after service follow up by calling them later in the day of their departure while they were on the road to be sure that everything was alright and that the brakes were functioning as they should in itself demonstrates the outstanding quality of your customer service. Today there are far too many small business owners who are focused only on how much they can make from each customer. You not only charged a fair and reasonable price for your repair service but also gave them outstanding customer service. You are an outstanding example of what honesty and sincere appreciation of a customer means in business today. The many of us here at Battle Creek Health System who have been supporting this family for nearly 3 years in their mission of saving their loved one's life share much gratitude for you and the wonderful care of our two volunteers who were on a mission of mercy for one of our own."

Bernard H of Baltimore Maryland

"I went to A1 being inquisitive while joking with them, "How did you get an A+ rating from BBB when I couldn't get that rating as a student?" Well I am very pleased, they give excellent, knowledgeable, friendly and prompt service. They made my old 2004 Impala gallop once more. A great place to do business! "

Alvin Motte of Franklin Virginia

"Arrived in Baltimore with brakes problems. Happen to find A1 via the internet. They were kind, courteous, and prompt to respond. They provided a towing service and even delivered my car to the hotel when the job was finished. Helped to make a stressful situation a lot easier. If visiting and need some help, these are the people to see."

Cheryl Moulton of Baltimore Maryland

"I've been coming to A1 Auto Three Brothers Car Repair in Baltimore for about 10 years now, and am currently on my fourth car with Paul and the guys here. I wouldn't go anywhere else, because these are the most trustworthy and caring mechanics I've EVER known in all my years of driving. Cheers!"

Cynthia Tucker of Baltimore Maryland

"The repairs to my Jeep were done in a professional manner. Scheduling is prompt, customer service is informative and prices are reasonable. I have no reservation about recommending this shop to my friends."

Juan Gonzalez of Baltimore Maryland

"105k Service(spark plugs,air filter,oil change), Tires,& Wheel alignment Completed and satisfied."