The mechanic staff of this car repair and service facility realizes that our customers are the most valued asset of our Baltimore car repair shop. A1 Auto Three Brothers Car Repair is always happy to receive testimonials from shop customers who experience our car repair expertise and equally happy to share their feedback with you!
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Arrived in Baltimore with brakes problems. Happen to find A1 via the internet. They were kind, courteous, and prompt to respond.
They provided a towing service and even delivered my car to the hotel when the job was finished. Helped to make a stressful situation a lot easier. If visiting and need some help, these are the people to see.
I want to tell all who come to this site that I have been in about 3 or 4 predicaments with my old 94 Camry. Have talked with Paul who has been always very helpful and understanding. They have always given me GREAT SERVICE at a fair price. I want to THANK Three Brothers, Paul especially, for their great customer service and repair work.
This is a letter of appreciation for the way that you treated me. I brought my 1995 to your repair shop after failing the 'oxides of nitrogen' part of the inspection. The care and the expertise that you and your auto mechanics showed to me was fantastic! The service was impeccable! You worked on my car until is would pass. I'm not going to be specific as not to create a presidence, but you did things that were above and beyond your responsibility in repairing my car. Thank you, Mr. Paul for being an honest service writer.
The repairs to my Jeep were done in a professional manner. Scheduling is prompt, customer service is informative and prices are reasonable. I have no reservation about recommending this shop to my friends.
I live in Washington DC and travel the 35 miles each way in order to have 3 Brothers work on both of my cars. They are a AAA approved repair facility which is especially important since I purchased AAA extended warranties on my vehicles, so the work can be done at 3 Brothers and I only pay the deductible.I have been using 3 Brothers since 1997 when I worked in Baltimore. I have always found them to be professional, courteous and skilled. Estimates are always acurate and they are more than fair.Athough they are not the most conveniently located shop since I live so far away, it is well worth the trip to Baltimore to find an honest, talented shop.
I was visiting my son in Baltimore last week and needed to have the brakes check out on his car. I looked in the internet for a Firestone or Goodyear store but was not impressed with the reviews from their customers. I then found the Three Brothers website and noticed that their reviews were excellent. I called up the repair shop and made an appointment for that morning. I missed the shop on my first pass and to be honest on my way back when I found the garage I was a little apprehensive. I drove up to the front and there was Paul (manager) waving me in. Long story short...I could not have been more pleased and satisfied with the work performed, fair price, finished as promised and very hospitable. Thanks for a job well done.
The shop is owned by Paul Goeller and has a very knowledgeable and courteous staff. Paul keeps his place clean and orderly. They are a AAA approved auto repair facility which is not an easy approval to obtain. It is my understanding that only 2% of the shops in the U.S. could qualify for this approval. The approval requires that 250 of his customers be surveyed on questions about his shop and their work performed there. The shop must have a score of 90 or better out of 100 for each question.
Thank you so much for being considerate and patient with the repair of my beat up clunker of a car. You went above and beyond the call of normal service and tried your best to satisfy me as a new customer. I really appreciate that. I remember speaking with Paul about my impression of mechanics, and even likened them to lawyers, but thanks to you, my new perception is that there is such a thing as a fair mechanic, and i am glad I gave Three Brothers Auto Repair a visit. Keep up the good work gentlemen, and I am sure I will see you again! Again, thank you very much....
I've been coming to A1 Auto Three Brothers Car Repair in Baltimore for about 10 years now, and am currently on my fourth car with Paul and the guys here. I wouldn't go anywhere else, because these are the most trustworthy and caring mechanics I've EVER known in all my years of driving. Cheers!
Recently you recieved a Buick Regal into your buisness that had problems with its brakes. The owner of the vehicle is Beverly Kelley, Chaplain here at our hospital. She and her daughter Robin had just dropped off a father and his daughter Erin at the McElderly House on McElderly Street as Erin is scheduled for an organ transplant at Johns Hopkins in the next couple of weeks. When they began their return trip to Michigan they discovered that their car had serious problems with its brakes. After making several calls to other auto repair shops Beverly called you and new quickly that your business was where she wanted her car to be towed. I want to recognize you and your employees for the outstanding care and service-above and beyond-that they received from you. Another story could possibly have been told as the two ladies were in an unfamiliar place completely vulnerable to a necessary repair to their car in order to make a safe return trip. You took them 'under your wing' and provided them care and attention as if they were family. In addition, the after service follow up by calling them later in the day of their departure while they were on the road to be sure that everything was alright and that the brakes were functioning as they should in itself demonstrates the outstanding quality of your customer service. Today there are far too many small business owners who are focused only on how much they can make from each customer. You not only charged a fair and reasonable price for your repair service but also gave them outstanding customer service. You are an outstanding example of what honesty and sincere appreciation of a customer means in business today. The many of us here at Battle Creek Health System who have been supporting this family for nearly 3 years in their mission of saving their loved one's life share much gratitude for you and the wonderful care of our two volunteers who were on a mission of mercy for one of our own.
Thank you so much for being so honest when we were in such need of help in Baltimore. We were headed to North Carolina to see my brother-in-law who is very ill, when our car stopped on I-95 near Baltimore. Our veh was towed to your shop as a AAA approved shop. We were not sure what to expect, being out of state. You guys were able to get us a great great rate at a local hotel, and you drove us there and picked us up. The damage to our veh. was minor. No overcharging. The next day was Sunday and we were on our way. We would recommend your shop to anyone who asked.Being broke down in Baltimore turned out to be a positive experience. Again thanks for everything.
A1 Auto Three Brothers Auto Repair in Baltimore have taken care of our family vechicles for over 15 years. Paul and his mechanics are always honest & reliable. We trust them and have recommended them to others. When you find this quality of auto service you stay with them.
I thank u and your staff so much ,my car is running beautifully. Mike weny beyond the call of duty to repair my car.,thats why I come to Baltimore from Columbia. keep up the good work. They are reliable and trustworthy again i thank you!
A1 Auto Three Brothers car repair is the best. I received great service. Paul was wonderful and helpful. I broke down in Maryland and I live in Philadelphia. Paul made my experience seem not so bad because he was very helpful. I would recommend there service.
Paul and every member of his shop deserve an A+ in customer service. They are always courteous and professional. His mechanics are thorough and will leave no stone unturned to find the source of a problem and remedy it. I'll be taking my jeep there as long as I have her.
The maintanance service performed on the used car is worth your money. I have continually received the service that you would expect from a qualified team of professionals... Staff is polite and very knowledgeable.
My service was done quickly,easily and friendly even though I had no appointment
Elite customer service.
Aug 14, 2009
My family has been in the industry for 73 years, and I've been around it for all 25 of my years. Paul is the kind of supremely honest businessman I didn't know still exists. In addition to just being genuinely friendly and accommodating, Paul made sure my job was done very quickly. He made sure I knew everything that was going on with the vehicle -- both what needed to be done, and what could wait for some other time. Every employee I met had a true understanding of customer service. I enthusiastically give Three Brothers my highest recommendation -- to the point that I left with several business cards to give to friends. Now I just have to find a shop like this in Boston.
A-1 runs its business the way it should be - honestly and efficiently. It didn't take very long to get my inspection done and they even took care of a quickie repair on my tire for free. The friendly staff will take care of you promptly and they don't try to sell you on unnecessary "repairs" while you wait.
They keep me cruising
Jun 8, 2009
Finding a reliable mechanic when you move to a new city is usually hit-or-miss, challenging and stressful. Not with A1 Auto Three Brothers Car Repair!! I was so thrilled to find this shop when I moved to Baltimore; their prices (both labor and parts) are competitively affordable, they work quickly, professionally, and the customer service is exceptional. I would recommend Paul and his crew to anyone in the Baltimore area!
Maryland State Inspection. Quick and efficient at an affordable price.
Brother Martin and I want to thank you again for helping us out last Saturday in Baltimore. We appreciate the extra trouble you went to on a holiday weekend. Please also thank the mechanic and the young lady who were also so kind to us. With Prayers for you all,
Engine would not start. Repaired for less than $140.00
105k Service(spark plugs,air filter,oil change), Tires,& Wheel alignment
Completed and satisfied.
Coolant system diagnostic & thremostat replaced
I couldn't be happier with the service I received from Three Brothers. I was moving my son from Long Island to N.C. and had broken down in Baltimore. AAA recommended Three Brothers as the closest repair shop open on a Saturday. They knew I was just passing through and yet they treated me like a regular customer. They knew I was in a rush and got my car back on the road in a flash....and the bill was extremely reasonable. Thanks guys!
Thank you and the staff at A1 Auto Three Brothers Car Repair for an outstanding vehicle service experience. I was immediately put at ease by the prompt and courteous reply to my online request for a service appointment. I listed several items to be covered and your willingness to discuss each of them with me, at length, (and the fact that you actually listened) set the benchmark far and above any previous experience I have had at the dealer or other advertised place. Calling me frequently with updates was very much appreciated, and the fact that you would not proceed with any additional work without my approval is a very appealing quality of well-conducted business. I am very much looking forward to the next time I have to have my car in for service because I know that the best work will be done in the most timely manner on that which is most necessary.
Yay! Another outstanding customer service experience at A1 Auto Three Brothers Car Repair! This is my second time there and I am still 100% completely satisfied with the work that was proposed and the work that was completed. Their prices for service and labor are very reasonable. They kept me in the loop every step of the way. They took the time to show me the problem(s) (i.e, why I was experiencing "that noise") and involved me in the solution(s). They gave me options and we negotiated the outcome. Trust in the people working on your car? = priceless.
Prior to making a major road trip to the south (TN), I wanted to get my car serviced. I typically frequent a shop closer to DC, that I've gone to for almost 10 years, so going to anyone else left me very skeptical. So I researched and read several customer reviews for 3 Brothers. I was sold when the common theme for each review was quality service, honesty/integrity, and reasonable/fair pricing. Now I would like to add to that review list. At 3 Brothers, everyone was warm and friendly, you felt like a valued customer, they were timely, and most importantly the quality of the service was superb and very reasonable. I would recommend this shop to anyone in the Baltimore area looking for a new mechanic, particularly women, because they don't try to manipulate you and get over. They also educate you on what's wrong with your vehicle and why it needs to be fixed vs just telling you it needs to be fixed and it'll cost an arm and a leg.
Dear Paul, Thank you so much for helping me deal with my situation. My Jeep was towed to your shop after it overheated on 695. It is a blessing it died where it did because I google searched nearby repair shops and I am truly blessed that your shop was the closest. I know I would not have had as great of an experience at any other shop. I appreciate your honesty and sense of humor more than you'll ever know. Your shop is top notch! Your staff is knowledgeable and skillful and I enjoyed working with you all. Thank you for being patient with me and for helping me sort out my problem. You told me your shop only fixes something once and this really resonates with me not only because it's a strong statement but I feel confident that kind of mentality should be adopted by every service shop. It can be intimidating, as a women, to visit an auto shop, but NOT at your shop! I felt right at home! Thank you for being so accommodating! Thank you for affording me time and money! I can't thank you enough for looking out for me as if I were family. I will recommend you and your shop to everyone!